By using this website you agree to be bound by these conditions. If you do not agree with them, you are not authorised to use the website.

1. This website and its contents are subject to copyright which is owned by Tile Importer Timber Merchant or a third party. Tile Importer Timber Merchant does not grant you any intellectual property rights in this website, its applications, interface or contents. You must not use any trademark displayed on this website.
2. We do not warrant the accuracy or completeness of any information you derive from this website and we exclude liability for loss or damage arising from any errors or omissions in this website or your use of this website (including any interference with or damage to your computer system). If any liability is not able to be excluded by law, we limit our liability to the resupply of the relevant information or services.
3. You release Tile Importer Timber Merchant, its servants and agents to the fullest extent permitted by law from any and all claims arising out of or related to the use of material or information made available through this website.
4. Prices listed on this website and terms and conditions of any kind relating to products displayed on this site may not be current or complete and therefore under no circumstances constitute an offer or undertaking by Tile Importer Timber Merchant. We make no representation that the products listed in this site are currently available at our store. For full details of product information, product price, and conditions contact us at 17 Natalia Ave, Oakleigh South, VIC. 3167, Australia, telephone:  (03) 9562-7181.
5. This website may contain links to external Internet websites. Tile Importer Timber Merchant does not sponsor, guarantee or approve of any material or representations in those websites. Nor do we warrant that material on linked sites is free of any computer virus, defects or infringements.
6. Links to this site are permitted, provided the full html page is loaded. Links to individual graphics or to areas that are considered “security areas” that bypass any security protection or password protect that Tile Importer Timber Merchant establishes are expressly prohibited. If you wish to use a graphic to link to this site please contact us.
7. You must only use this website, and you must only display, copy, distribute download and print portions of this website for your own personal use. You must not attempt to change, reproduce, add to, remove, hack or interfere with this website or its material.
8. We cannot guarantee any file, data or program available for download from this website (or any linked website) is free of viruses and you assume the risk of any damage to your computer as a result of using this website. This website may be inaccessible from time to time due to events outside Tile Importer Timber Merchant’s control or maintenance requirements.
9. If we collect your personal information, we do so subject to the terms of our Privacy Policy, details of which are at: https://tihardware.com.au/privacy-policy/ (Australia).
10. Tile Importer Timber Merchant offers you access to this website and the functionality attached to this website but reserves the right to charge a fee for this service in the future (no fee is currently applicable).
11. We may use cookies to gather data in relation to this website and you consent to us doing so (although you may be able to disable cookies on your web browser).
12. These conditions are governed by laws of the State of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of that State.

Mobile Terms of Service

Tile Importers

Last updated: June 19, 2025

The Tile Importers mobile message service (the “Service”) is operated by Tile Importers (“Tile Importers”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Tile Importers’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Tile Importers through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Tile Importers. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Tile or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Tile Importers mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Tile or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.