Shipping Policy

Deliveries and Pickups

At Tile Importer, we place a strong emphasis on fast and convenient delivery of your goods. Our various delivery and pickup options are tailored to provide maximum flexibility and ease for your convenience.

Melbourne Metro & Mornington Peninsula Deliveries

We offer speedy next-day delivery to all Melbourne Metro areas, including Mornington Peninsula, for orders placed before 10 am the previous day. However, it’s recommended to place your order in advance due to the current timber shortages.

Regional Victoria Deliveries

To ensure timely delivery, we kindly request a minimum of 48 hours lead time. It’s highly recommended to place your order in advance to avoid any unnecessary delays.

Pick Up Service

We offer warehouse pickups for stock items during our business hours of 7 am to 4.30 pm from Monday to Friday and 6:30 am to 12:00 pm on Saturday. To avoid any inconvenience, it’s suggested to place your order beforehand. Once we receive your order, our team will contact you to arrange a suitable pickup date. We kindly request you to bring the tax invoice with you during the pickup of your order.

Delivery Time Frames

Deliveries are made between 7 am to 5 pm Monday to Friday & 6:30 am to 12:00 pm Saturday.

Special Orders

Products that are not readily stocked are classified as “Special Orders”. These products may need to be delivered from our suppliers to us before they can be dispatched to you. The estimated delivery time will be provided to you when you place the order. Kindly note that Special orders cannot be returned or refunded for a change of mind as they are produced to fulfil a specific order. Returns are only accepted for faulty or damaged products.

Freight Charges

Our freight fees are inclusive of curb side delivery only. While we strive to deliver your goods to the desired location, we can only assure the same if you make prior special arrangements with us (additional charges may apply). 

*Delivery time frames may change from time to time due to unforeseen circumstances.*

*The estimated delivery time frames are subject to change due to unforeseen circumstances.*