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Covid-19 Updates

TILE IMPORTER COVID TRADING CONDITIONS (WE ARE OPEN!)

Tile Importer, like everyone, are striving to maintain our business and support our customers in these unprecedented times.

Our Business Model is continually changing to keep in-step with the COVID restrictions put in place by the Victorian State Government.

We will continue to strive to provide the best service we can, that complies with all rules and regulations, and ensures your personal safety as well as those of our staff.

Our store is now open to everyone.

Trades People and Customers can attend In-store subject to the following conditions:
• Payments must be COVID safe;
• You must supply contact details to enable ongoing COVID tracing in compliance with government directions;
• You must wear a Face covering;
• You must practice safe distancing; &
• You must not attend if you are suffering any flu like symptoms whatsoever.

Sales can also be completed via email by sending your inquiry to:[email protected] or via our eBay Store http://www.ebaystores.com.au/Tile-Importer-Timber-Merchants accessed through the button on our website homepage.

Deliveries are available via our normal courier service.

We will continue to develop our model as the situation evolves so check in with us regularly for updates.

We apologise for any inconvenience but again these are unprecedented times & we all need to come together as a community to keep everyone safe.

All of us at Tile Importer hope you stay safe and look forward to seeing you back in store now we are once again open.

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WE WILL GET BACK TO YOU WITHIN 2 HRS

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WE DELIVER

metropolitan & country

COMPETITIVE

prices

FAMILY OWNED

since 1967

ON THE SPOT

quotation

7 ACRES OF TIMBER

over 12,000 products

Refunds, Returns and Guarantees Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since the item was delivered, we do not offer a refund or exchange.

Customers are encouraged to check their purchase once delivered to make sure that their purchase was not damaged in transit by the delivery company.

Damage products in transit are not the responsibility of Tile Importer.

Customers are encouraged to purchase insurance at checkout to cover any damage that may occur when being delivered. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not provide a refund for ‘change of mind’.

Exchanges within the 7 days are subject to a 20% restocking fee.

All orders are subject to availability, and may take up to 5 business days before available for pickup or delivery.

Product guarantees only exist if installed by a licenced tradesperson or plumber.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 17 Natalia Ave, Oakleigh South VIC 3167.

Shipping returns

To return your product, you should mail or bring your product to: 17 Natalia Ave, Oakleigh South VIC 3167

If mailing, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

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