Covid-19 Updates


Tile Importer, like everyone, are striving to maintain our business and support our customers in these unprecedented times.

Our Business Model is continually changing to keep in-step with the COVID restrictions put in place by the Victorian State Government.

We will continue to strive to provide the best service we can, that complies with all rules and regulations, and ensures your personal safety as well as those of our staff.

Our store is now open to everyone.

Trades People and Customers can attend In-store subject to the following conditions:
• Payments must be COVID safe;
• You must supply contact details to enable ongoing COVID tracing in compliance with government directions;
• You must wear a Face covering;
• You must practice safe distancing; &
• You must not attend if you are suffering any flu like symptoms whatsoever.

Sales can also be completed via email by sending your inquiry to:[email protected] or via our eBay Store http://www.ebaystores.com.au/Tile-Importer-Timber-Merchants accessed through the button on our website homepage.

Deliveries are available via our normal courier service.

We will continue to develop our model as the situation evolves so check in with us regularly for updates.

We apologise for any inconvenience but again these are unprecedented times & we all need to come together as a community to keep everyone safe.

All of us at Tile Importer hope you stay safe and look forward to seeing you back in store now we are once again open.





metropolitan & country




since 1967




over 12,000 products



Tile Importer Pty Ltd is a family-owned supplier of quality timber flooring in Melbourne. We provide a broad range of softwood and hardwood timber flooring. Whether the flooring variety you need is a chipboard, spotted gum, engineered flooring, hardwood parquetry or a laminated board, we’ve got you covered.

As a trusted timber flooring wholesaler, we get our products from industry-leading manufacturers, including Preference Floors, D&R Henderson, Hurford Hardwood and Kronoswiss. This allows us to deliver flooring solutions that meet the needs of property owners, contractors and home builders regardless of their budget, style and preference.

Why Use Timber for Your Flooring Projects

Timber floors never go out of style. If you want to give a living space a touch of class and charm, timber flooring is the way to go.

Timber flooring is also durable and easy to maintain. You may clean major and minor spills effortlessly. With proper care, you can expect these floors to last for many years.

Check Out Timber Products at our Showroom or Online Store

We invite you to drop by our showroom to view our products. Our display centre, located at 17 Natalia Avenue, Oakleigh South, Victoria 3167, offers timber floors in varying board widths and grade to satisfy the requirements of your flooring project.

If you’d like to see samples of our products up close, approach one of our friendly and knowledgeable sales staff. Our team of timber flooring specialists will take note of your project requirements and recommend a product that suits your budget and style.

Alternatively, you may browse through our online store to find the timber floor you need. Check the brochures from our manufacturers or talk to our chat support representatives to learn more about our flooring products.

Get a free quote of our hardwood and softwood timber flooring by calling (03) 9562-7181 or emailing [email protected]

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Correct Site Storage & Acclimatisation

The flooring should be stored inside an enclosed building, at least 200mm above the ground and supported by bearers at 450mm centers maximum.

If flooring is to be fitted over bearers and joists, all necessary air vents must be fitted prior to the flooring being delivered to site to allow cross flow air ventilation. Air needs to be able to flow freely to all faces.

A moisture barrier must be fitted over the bearers to prevent rising ground moisture being taken up by the floor boards which can cause expansion. The flooring must be protected from all moisture.

Do not store the flooring in sheds or in plastic covers exposed to direct sunlight. These conditions will limit the free flow of air and induce extremely high temperatures, detrimental to the flooring.

During storage regularly check the flooring to ensure there isn’t a build-up of condensation. Make sure any protective covering is not trapping the rising moisture as this defeats the purpose of the covering.

Timber must be acclimitised on site for a minimum of fourteen days during warm, dry weather. I.E. late spring, summer & early autumn.

This MUST BE done in an enclosed building, preferably in the rooms where the flooring is to be laid. The floor boards need to be laid out individually to allow correct acclimatisation. The flooring must be protected from any form of moisture at all times during transportation, acclimatisation and after installation.

Please note, Acclimatising during Winter is not required. It will usually result in the floor boards taking up moisture and expanding, with shrinkage subsequently taking place in summer.

During acclimatisation it is essential the conditions in the rooms where the timber is to be installed are equal to those that will be prevalent during occupation. The moisture content of the timber must be equal to that of the room prior to installation.

Do not install during or after extreme weather conditions

Flooring is usually kiln dried to a moisture content of between 9 – 12%. Under average weather conditions this has been found to be the most satisfactory.

Prolonged, excessive rain or dry heat either prior, during, or after installation will result in the timber gaining or losing moisture which will cause the floor to expand or contract.

If a period of abnormal weather occurs before or during installation, ask your supplier for advice before proceeding.

Where there are specialised conditions such as high humidity, underfloor heating, or permanent air-conditioning, it is of utmost importance that extra attention is given to onsite acclimatisation. Heating must be turned on during winter and air conditioning during summer while the flooring is acclimatising. It is essential that every precaution is taken to prevent the uptake of moisture before and after laying.

Floor movement

Timber flooring will always have a degree of movement in individual boards due to the fact that timber is a hygroscopic material that absorbs and transports moisture. To minimise this effect there are precautions that should be taken in addition to the above.

  • Avoid direct sunlight through windows. Make sure they are covered until curtains can be installed. • Take extra care during installation and when using temporary protection. If a protective covering is required while trades people complete their work, it is important to use a material that breathes readily such as cotton sheets or similar.
  • The final finish should be given careful consideration. Remember timber flooring needs to be able to expand and contract in each individual board.

Handy tips for installation

Australian Standard AS1684 – 1992 states that where flooring is laid after the erection of the walls, there must be a minimum 10mm clearance allowed between the flooring and the bottom plates which are parallel to the direction of laying.

This clearance is acceptable for rooms that are 3 – 4 metres in width. If a room is wider than this, including sections of floor that are continuous through doorways etc.. a proportional increase in the clearance is required. Expansion joints must be fitted if the room size or a continuous run is 6 metres or over.

If the above is carried out correctly, and the flooring has been fixed appropriately, when natural movement occurs due to moisture variances and average seasonal weather, the walls will not be affected. It is advisable to use a Kiln Dried F17 sub floor.

Moisture content

The product has been moisture tested by the manufacturer and also tested at the Tile Importer yard to the manufacturer’s specifications. Before installing it is important to do your own test to make certain that the product is not compromised by condensation or moisture before being laid.

Moisture testing must be done by proper moisture testing equipment and the results must be kept by the owner.

Testing the flooring on site ensures the flooring is between 8 and 12 percent otherwise the flooring should not be laid.

If the moisture content is over 12 percent do not lay the flooring and contact Tile Importers.


Do you want to see samples before purchasing? Feel free to head over to our display centre where you can view our timber flooring products in Melbourne. Our team of experts will also be there to assist you in choosing the best solutions to fit your project’s style and budget.

We look forward to welcoming you.

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